If you have any questions or concerns not covered here, we can be reached via our Contact page.
FAQ - For Kids
Does it come in a box?
Yep. Big one. Anything else?
What do I do with the large box?
Since the dawn of time, kids have played with the box or container that a toy, gift or delivery has come in. We embrace this and use it as both a teaching moment about sustainability and creativity. Our packaging is made from 100% recycled material and we hope you’ll give it one more use.
After you make your creation, take a picture and post it, tagged with #almostfullsize #playoutsidethebox
FAQ - For Parents
- Care + Maintenance
- Shipping + Returns
- Are there variations in your pieces?
- Does Franklin+Emily furniture require assembly?
- Can I see the fabric and finishes?
- Are you in stores?
- What’s the age range that you recommend?
- What does the future hold for Franklin+Emily?
- What’s the deal with the acorn?
For product specific care instructions, please visit our Care+Maintenance page.
For details on shipping, returns and international orders please visit our Shipping + Returns page.
Our furniture is made with natural woods and materials that may differ in color or texture from piece to piece. These variations are natural in the manufacturing of hand made furniture, making each item unique and distinct. On occasion, minor product details may differ slightly between what is displayed on the site and what is shipped to you in the interest of providing the best design and product quality for our customers.
No, our furniture is ready to sit in, right out of the box. Unlike most children’s furniture on the market, our pieces are shipped fully assembled with internal fastenings. This little detail saves precious time for busy parents and allows us to build stronger, sturdier furniture for your littles ones. Quality is important to us and we hope each piece sees generations of adventures.
Absolutely. Send an email to email@example.com and we’d be happy to answer any questions and send you swatch samples.
No, Franklin+Emily furniture is only sold online at this time. However, if you are in the New York area you can stop by one of these fine retailers, bookstores, or play-spaces to see, sit in and enjoy our chairs.
Our furniture is designed to accommodate kids from 2 until 9, but strong enough for parents to sneak a sit once the kids go to bed.
Lots. There are several pieces in the both the design and prototype phase. New pieces that will ‘play well’ with others in our collection and continue to let children expand.
It’s the seed of an oak tree. The design of the brand was conceived by the NYC design company, Virgo NY. We wanted something universally recognizable from a young age. Something that suggested youth, but also growth. Also, something that kids might find in a park or on the street and have a connection to.