If you have any questions or concerns not covered here, we can be reached via our Contact page.
FAQ - For Kids
Do your products come in a box?
Yes! Each of our products come ready or almost full-assembled. To save you time and energy.
What do I do with the box?
Since the dawn of time, kids have played with the box or container that a toy, gift or delivery has come in. We embrace this and use it as both a teaching moment about sustainability and creativity. Our packaging is made from 100% recycled material and we hope you’ll give it one more use.
After you make your creation, take a picture and post it, tagged with #almostfullsize #playoutsidethebox
FAQ - For Parents
What is F+E's return policy?
It happens. We love our products, but if you don’t, part of making you happy is making returns and refunds as easy as possible. We offer a one-month refund on all our products.
That said, if an item is defective or damaged in some way upon delivery, let us know as soon as possible and we can arrange a replacement or refund.
To help with that, it’s best that you keep the packaging to ship your ship your furniture back. Unfortunately, due to the nature of these items, delivery fees are not refundable, but we can extend a discount on the return shipping.
Care(free) and (low)maintenance?
Our products are pretty durable, but we understand things can dusty or dirty with little ones running around.
Wood shouldn't require a lot of maintenance. Try and avoid direct light and heat sources and setting anything hot or damp. This will help the natural finish last.
Our vegetable tanned leather ages beautifully with use, and is cleaned simply with a damp cloth.
What’s the deal with the acorn?
It’s the seed of an oak tree. The design of the brand was conceived by the NYC design company, Virgo NY. We wanted something universally recognizable from a young age. Something that suggested youth, but also growth. Also, something that kids might find in a park or on the street and have a connection to.
How do I clean the wood?
We recommend using Murphy’s Oil Soap or other wood-specific cleaners.
Our finishes are considered water-resistant, but not waterproof. We recommend that the surfaces are kept dry at most times. The surface can get wet as long as it is dried off in a reasonable time.
What does the future hold for Franklin+Emily?
Lots. There are several pieces in the both the design and prototype phase. New pieces that will ‘play well’ with other pieces and continue to let children expand. We have a total of eight beautiful products in our collection, with more expansion happening in a few months.
Are you in stores?
No, Franklin+Emily furniture is only sold online at this time. However, if you are in the New York area you can stop by one of these fine retailers, bookstores, or play-spaces to sit in and see our products.
What’s the age range that you recommend?
- Toddler Tower: Ages 2-6
- Leather Lounger: Ages 2-9
- Cube Seat/Storage: No Age Range, Meant for storage
- Stool: Ages 2-9
- Wall Shelf: No Age Range, Meant for storage
- Antler Hook: No Age Range, Meant for storage
- Desk Set: Ages 3-9
How long will my order take to receive?
Franklin+Emily furniture is made to order and finished by hand. All orders will ship two weeks after placed!
Where do you ship?
For now, we ship domestically only to the lower 48 states. This too shall change. Shipping is free for all orders over $150.
