What is Franklin+Emily’s shipping policy?
Our furniture is made to order and finished by hand, please allow 2 - 4 weeks from purchase for shipping. We often have some of our best-sellers assembled and ready ship, if you are looking for a particular piece and would like a more detailed shipping estimate please email us at firstname.lastname@example.org and we’d be happy to help.
Shipping is calculated at checkout for orders to Hawaii and Alaska as well as international orders. We do not currently ship our Two-Seater Sofa, Desk+Chair Set or Learning Tower to Hawaii, Alaska, or internationally. If you are located in one of these areas and are interested in one of these items please email us and we will d our best to assist you.
What is Franklin+Emily’s return policy?
We want you and your family to love our furniture as much as we do, but if for any reason you’d like to initiate a return we are here to help. If an item is defective or damaged, we will arrange for a replacement or refund. If an item is not what you expected, we will gladly accept returns or exchanges of unused, full price items in the original packaging within 14 days of receipt.
If you are not happy with the color of your cushion covers, we can swap the covers out for a different color on any unused items within 14 days of receipt. Once the returned cushion covers are received we will ship the replacement covers free of charge.
How do I make a return?
Contact us by email at email@example.com and we’d be happy to help. Once the return is approved we will provide you with our return shipping address and details.
Refunds will be processed and credited to the same account to which your purchase was originally billed. Please allow up to two weeks from the date on which your merchandise is received by us for your account to be credited. Items that are part of an exchange will ship as soon as your return is received.
What is Franklin+Emily’s international shipping and return policy?
All customs charges and duties are the responsibility of the customer. We are not responsible for any customs restrictions, tariffs, or other regulations that may apply at customs in any country. Any duties or taxes that may apply are your responsibility. If you have any questions, we encourage you to speak with your customs office.